Myakka Communications, Inc. (“we” or “our”) provides the
following disclosure statement regarding our network management practices, the
performance and commercial terms of our broadband Internet access service.
This disclosure is provided to all 1) customers to make informed choices
regarding their use of our services and to 2) content, application, service and
device providers to develop, market and maintain Internet offerings.
Our Service and Performance
We use a variety of technologies to deliver broadband
Internet access service via fiber to customers.
Based on internal testing, a user’s expected and actual
access speed and latency will vary based on network conditions, congestion,
other users on the network, the number of devices attached to an access point
and other factors. Maximum speeds will be limited by such factors and in
accordance with our congestion management practices as described below. When we
install a customer’s system, we do a speed test. Our expected latency is less
than 80 milliseconds (depending on customer location) and often much less.
Expected access speed is at least 70% of the top end of the plan rate, but
actual speed varies based on congestion, dynamic usage and related factors.
Congestion Management Practices
Providing quality broadband service requires that we take
steps to provide reasonable management of our network(s). Subject to reasonable
network management, we do not block lawful content, applications, services or
non-harmful devices, nor do we unreasonably discriminate in transmitting lawful
network traffic over a consumer’s broadband Internet access subject to our
reasonable network management.
At present, except as described herein, we have no practices
designed to reduce or eliminate congestion on our networks. Our pricing
structure contemplates specific limits on monthly data uploads
and downloads, as described in the section entitled “Commercial Terms.” Multiple
users share upstream and downstream bandwidth on our networks. We reserve the
right in the future to apply congestion management techniques when users place
a disproportionate demand on our network, thus potentially degrading the
experience of other users. If we adopt such congestion management techniques,
we will modify this disclosure statement accordingly.
On a limited basis, we address application-specific behavior
in our network practices. For example, we block the following ports for
the purpose of controlling spam and/or protecting network users from potentially
malicious content. For example, we block SMTP 25, which some infected computers
use to send unsolicited emails to random users on the Internet. We also block
other industry standard ports to address potential network vulnerabilities,
such as NETBIOS, Port 137-139, and Port 445. We generally don’t afford priority
to specific applications or classes of applications, with the exception of
virtual private networks (“VPNs.”) In our networks, VPNs are afforded the
highest priority due to the need to ensure low latency and network integrity
for these services.
We have no restrictions on the types of devices or any
approval procedures for devices to connect to our network. We reserve the
right, however, to contact a user if abnormal traffic uses their devices.
We take seriously our commitment to security of our network
and of service to end users. To advance this goal, we engage in practices used
to facilitate such security. We password protect and lock our company’s
internal servers and internal computers. We recommend specific antivirus
programs for users and password protection for routers that customers add to
our networks. We prohibit the use of our networks for hacking, unsolicited bulk
email, bulk commercial email, transmission of unlawful content and other
violations of our Acceptable Use
Information about our pricing terms is available here: www.myakka.com/pricing.html . Our residential plans include unlimited usage of the Internet.
However, after a usage threshold is exceeded, we reserve the right to slow down access
speeds. Current thresholds are as follows, Standard: 40GB, Enhanced: 125GB,
Entertainment: 250GB, Prime: 600GB, Supreme: 1200GB. Once the threshold is exceeded,
access speed may by reduced up to 60% of plan’s advertised speed. Usage is based on calendar
month. We help our customers’ ability to monitor their data usage by making available a
webpage that is updated every five minutes that gives a breakdown of data totals for the current
month, the previous month, or daily for those two months. Users also may give us a valid email
address, and when they reach 80% of their threshold, they receive a
daily email. Our robust fiber service is suitable for all real-time
We offer services on a one year
contract, and from the time the contract is signed, the cancellation fee is the
balance of the contract. See our pricing page for more information about our
Our service involves the inspection of network traffic to a
limited extent necessary to compile data for metering traffic and only for
network management purposes. We don’t inspect the content
of our customers’ uploads or downloads, except at their request. Traffic
information is temporarily stored, but we don’t access this information unless
specifically requested by the customer of record. This information is not
provided to third parties except as provided by law.
If you have questions or complaints about our service,
contact our customer service staff by phone or email. Our procedure for
handling questions or complaints is to handle inquiries on a case-by-cases
basis toward informal resolution. We reserve the right to move toward a more
formal customer resolution mechanism as our service expands.
We reserve the right to make changes to our Open Internet
policies. These changes will take effect when posted on our website.
Last modified: Janurary 1, 2018
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